Firmware Updates

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We release Firmware updates very often and there are two types of updates.

Firmware Update – Full system update that either update the Android version or contains OS level improvements and the latest security patches.
Configuration Download – Includes the latest versions of all our system apps, settings, APIs and other small bits.

Both will generate notifications and there are two types of notifications that allow you to perform the update with a single click.

1 – Persistent notification in the Android notifications area, tap on it to start update:

 

2- If you miss that notification and start DMD2 you will also see a notification in DMD2:

My map does not move with my direction of travel?

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Ensure the “Arrow” on the top left of the Map View screen looks like a compass needle or a filled in white arrow.

Compass Mode – Map follows location and rotates to face travel direction.
Filled White Arrow – Map follows location but will not rotate, top is north.

Notice: Ensure you are travelling at more than 4 kph or 2.5 mph.

The only follow mode where the map will NOT MOVE – follow mode disabled – is when the button shows an empty arrow icon, use any other mode for the map to track your location:

Are offline maps updated regularly?

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Map updates are pushed ever two months.  However, to ensure no loss of navigation ability while using the system, there is no automatic map update in DMD2.  You will be notified of map updates by the Map Layer icon on the “Map View” page displaying, in green, the number of available updates as a number.  To trigger the update, you must manually enter the “Map Layer”, go to download maps, the respective region and selecting and updating each individual map.

A data connection is required for the map update.

Once you have started a map update, the map being updates is no longer available until the update is complete.

Difficulty downloading or updating maps (e.g. it takes a long time or hangs)?

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There are two common causes for map downloads:

The WiFi connection is slow and/or unstable.  In this situation it is recommended to priorities which maps to download or update and do these one at a time.  Typically the download will complete but it can take a long time depending on the quality of the connection.

Insufficient space or memory on your device. In this situation delete maps and/or GPX Tracks/Routes which are no longer needed.

How do i reset the DMD2 App

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The best way is to close DMD2 and clear the app storage, this will erase everything and it will be like you are running DMD2 for the first time:

Example:

When I go to the Google PlayStore, there is a DMD2 update, I accept the update but I get an error message before it finishes?

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Updates from the Google PlayStore only work when DMD2 was purchased and downloaded from the PlayStore.  If the device is a DMD Navigation unit or, you have installed the DMD2 APK version, updates are pushed automatically.  Do not use the PlayStore for updates.

Sometimes the bottom menu bar on my device disappears, how do I get it back?

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The bottom menu bar will disappear for two (2) reasons:

The screen is locked using the lock icon.  Unlock the screen to display the bottom menu.

If you have touched or tapped the top status bar.  Re touch/tap the top status bar to display the bottom menu.

Where can I download the “Buttons App”, “SOS App” and/or “Auto Shut-Off App” from?

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All these apps are part of the device system applications, but only for DMD2 devices. If you have a DMD Navigation devices and you cannot find these apps or DMD2 pre-installed please contact support, we can easily fix it with a remote FW update push.

What is the difference between Play Store install and APK install

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The APK install is not limited by Google Play Store policy restrictions.
The APK version allows DMD2 to run in the background when you go from DMD2 to another app, this allows DMD2 to keep recording a track in the background and increment the trip values.

You should notice that the Play Store in-app purchases and subscriptions are multi-device, they will be available on all your devices with the same Play Store account.

The APK version requires licenses that can be purchased in the Thork Racing website, these licenses are per-device, only one device per license. Also notice that the map license will be more expensive because it is a lifetime license and not a subscription model like the Play Store version.

To download the APK version and view the instructions about how to license it please check this page.

Can you run multiple devices with a single Play Store subscription?

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Yes, the Play Store version of DMD2, when you buy in-app purchases / subscriptions, they will be available on all your devices that are running the same Play Store account.